The object of the National Do Not Call regulation is to provide a way for the general public to prevent telemarketers from calling them without their express permission.The Canadian Radio-Television and Telecommunication Commission (CRTC) is responsible for the National Do Not Call List, which contains the phone numbers of people who do not want to receive unsolicited telephone calls from telemarketers. People can register by telephone, fax or email, and the registered numbers will stay on the National Do Not Call list for three years.
Under the National Do Not Call regulation, any person or company that does telemarketing, or "cold calling", is considered a telemarketer and will have to check the National Do Not Call list and make sure not to solicit anyone who is on this list. Telemarketers will have to subscribe to receive the list and search it as needed. Any company that employs telemarketing practices must open an account with the National DNCL operator and pay a subscription fee. To sign up for an account, you will have to go the CRTC's Do Not Call list website at www.LNNTE-DNCL.gc.ca.
Under Canada's Do-Not-Call legislation, all telemarketers must also maintain their own private Do Not Call lists, even if they are making calls that are exempt from the National DNCL rules. Examples of exempt company types are newspaper companies, charities and political parties. It is recommended that that if your office makes "cold calls" or engages in telemarketing practices, you should have a company or office telemarketing policy that can be provided to consumers upon request.
What happens when someone complains?
There will be significant penalties for telemarketers that break the National Do Not Call legislation. The legislation gives the CRTC the power to fine those who contravene the regulations.
The maximum penalty for each violation is $1,500 for an individual, and $15,000 for a corporation. There have already been two companies that have been fined under the Do Not Call legislation since it's enforcement in March of 2009. The CRTC also has 700 complaints that it is following up on.
What does DNCLcheck provide that makes our company comply?
DNCLcheck provides simple solutions for Realtors that have various Do Not Call needs. We make it possible for an individual or an entire company to completely comply with the National Do Not Call regulation by providing an easy means to search for numbers on the National and your Company Private Do Not Call list, and an easy means to maintain and update your Private Do Not Call list.
Can we provide due diligence if our company is investigated by the CRTC?
Your company administrator will have access to your Company Private Do Not Call list, and all of its maintenance details, such as when a phone number was added, the company user who added the phone number and any notes that were made by the company user. You will be able to provide this due diligence at any time.
What is the Registration Access Number, the Subscription Access Number and the Download Key and where do I go to get them?
The Registration Access Number, the Subscription Access Number and the Download Key are numbers given to your company when you register and subscribe to access the National Do Not Call List.
To acquire your Registration Access Number, the Subscription Access Number and the Download Key, you must go to the National Do Not Call List Website, https://www.lnnte-dncl.gc.ca/ind/insorg-regorg-eng, and go through the registration and Subscription process.
Why does DNCLcheck ask for Registration Access Number, the Subscription Access Number and the Download Key?
As a service provider to you, we have to register your information on our login with the National DNCL operator. We can only give access to the area codes within National Do Not Call List (DNCL) to the companies that have registered themselves as telemarketers and subscribed to the area codes on National DNCL. Also, this allows us to inform you when your National DNCL subscription is approaching expiration. This will assist you in compliance with the regulation.
Where can I find the Do Not Call List Regulations?
The Canadian Radio-television and Telecommunications Commission (CRTC) has provided a plain language summary on it's website of the National Do Not Call List and Telemarketing Rules, which can be found at https://www.lnnte-dncl.gc.ca/nrt-ntr-eng. The CRTC website also provides links to the actual law if you wish to read it.
How much does it cost to subscribe to the National Do Not Call List?
Please visit the
Government site to find out the cost associated with subscribing to the national list.
